09 Sep
|
Tech Tales Accelerantz
|
Chennai
09 Sep
Tech Tales Accelerantz
Chennai
Role & responsibilities :
- Understand customer concerns and provide timely and appropriate solutions.
- Resolve complaints professionally while maintaining a positive customer experience.
- Follow up with customers to ensure issues are resolved satisfactorily.
- Maintain accurate records of customer interactions and resolutions.
- Meet defined customer service, response-time, and resolution-time targets.
- Identify recurring customer issues and share feedback with the relevant teams.
- Follow company policies, procedures, and customer service standards.
Required Skills:
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Customer-oriented and patient approach.
- Ability to handle difficult customers professionally.
- Ability to multitask and work effectively in a fast-paced environment.
- Positive attention to detail and follow-up skills.
📌 Customer Support (Chennai)
🏢 Tech Tales Accelerantz
📍 Chennai