Key Responsibilities
Recruitment & Onboarding:
- Design and implement effective hiring
- Source potential candidates through job portals, social media, and employee referrals.
- Conduct initial screenings and coordinate interviews with relevant stakeholders.
- Manage the end-to-end onboarding process, including documentation and orientation.
- Maintain and update candidate databases and generate regular recruitment reports.
Administrative & HR Operations:
- Supervise daily call centre operations, ensuring optimal performance and workflow.
- Maintain accurate employee records.
- Coordinate payroll processes and ensure compliance with HR and statutory policies.
- Address employee grievances promptly and escalate when necessary.
- Ensure compliance with company policies, procedures, and applicable labour laws.
📌 Call Centre Head & HR (ONLY MALE) (Kochi)
🏢 Promind
📍 Kochi