For further details contact Ishita - (phone hidden)

Role & responsibilities

- Handle customer queries via voice calls, or chat.
- Resolve customer concerns in a timely and skilled manner.
- Provide accurate information about products and services.
- Maintain high customer satisfaction and service quality.
- Document customer interactions using CRM tools.
- Escalate complex issues to the appropriate team when required.
- Meet productivity, quality, and performance targets.

Preferred candidate profile

- Minimum 1 year of experience in International Customer Support, preferably in Voice or Non-Voice/Chat processes.
- Excellent verbal and written English communication skills.
- Comfortable working in rotational shifts, including night shifts.
- Strong customer-handling, communication, and problem-solving skills.
- Good interpersonal skills with a customer-focused approach.
- Basic computer knowledge and familiarity with CRM/ticketing tools is preferred.
- Ability to multitask, work under pressure, and meet defined quality and productivity targets.

for further details contact Ishita - (phone hidden)

📌 Mega Hiring For International Customer Support || Gurgoan (Gurugram)
🏢 Expert Staffing Solutions New Delhi
📍 Gurugram