Group Company: AU Small Finance Bank Limited

Designation: Branch Relationship Manager Branch Banking

Office Location:

Position description: Responsible for managing customer relationships at the branch level, ensuring high service standards, cross-selling banking products, and supporting branch operations.

Primary Responsibilities:

- Handle walk-in customers and resolve queriesCross-sell banking products (CASA, loans, insurance)Ensure customer satisfaction and retentionSupport branch operations and complianceAssist in account opening and documentation

Additional Responsibilities:

- Participate in local marketing activitiesGenerate leads for new accounts and servicesMaintain MIS and reports

Reporting Team

- Reporting Designation:
- Reporting Department:

Educational qualifications preferred

- Category:
- Field specialization:
- Degree:
- Academic score: Minimum 50%
- Institution tier: Tier 2 / Tier 3

Required Certification/s: NA

Required Training/s: Customer Service, Core Banking Systems

Required work experience

- Industry: Banking, Financial Services
- Role: Customer Service, Sales, Teller
- Years of experience: 3 to 6

Key Performance Indicators:



Customer satisfaction scoreProduct cross-sell ratioAccount activation rateTAT adherenceCompliance score

Required Competencies: Customer OrientationCommunication SkillsSales DriveAttention to DetailTeamwork

Required Knowledge: Banking productsKYC normsBranch operationsCore banking systems

Required Skills: Interpersonal skillsMS OfficeCRM usageProblem-solving

Required abilities

- Physical: NA
- Other: Patience, Empathy

Work Environment Details: Branch-based, customer-facing

Specific requirements

- Travel: Minimal (local marketing)
- Vehicle: Two-Wheeler Vehicle
- Work Permit: Must be authorized to work in India

Other details

- Pay Rate: Fixed + Incentives
- Contract Types: Full time, Permanent
- Time Constraints: Standard banking hours
- Compliance Related: Adherence to RBI and internal policies
- Union Affiliation:

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Branch Relationship Manager Branch Banking (Kollam)
🏢 AU Small Finance Bank
📍 Kollam