- Provide exceptional customer service through, email, or chat support to resolve customer queries and concerns.
- Process customer requests, troubleshoot issues, and escalate complex problems to senior team members when necessary.
- Maintain accurate records of all interactions with customers using our CRM system.
- Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction.
Job Requirements :
- 0-10 years of experience in a similar role (customer support).
- Excellent communication skills for effective interaction with customers over the phone, email, or chat.
- Ability to work in a quick-paced environment with multiple priorities and deadlines.
- Basic computer knowledge for navigating software applications such as CRM systems.
- Graduate fresher is ok.