Telesales Team Leader Matrimony.com

Job Title: Team Leader Telesales
Location: Mumbai Andheri East
Experience: 5+Years
Qualification: Graduate
Employment Type: Full-Time | Work from Office

Role Overview

We are looking for an experienced and result-oriented Telesales Team Leader to lead and manage a team of Telesales Executives. The role will be responsible for driving sales performance, achieving revenue targets, improving team productivity and conversion, and ensuring a high level of customer experience.

Key Responsibilities

- Lead, motivate, and manage a team of Telesales Executives to achieve daily, weekly, and monthly sales targets.
- Monitor team performance including sales, conversion, productivity, calls, talk time, and revenue.
- Conduct regular performance reviews and provide coaching and feedback.
- Guide team members on sales pitching, objection handling, negotiation, and closing techniques.
- Monitor calls and provide feedback to improve sales quality and customer experience.
- Ensure adherence to defined processes, quality standards, and company policies.
- Prepare and share daily, weekly, and monthly MIS reports.
- Identify performance gaps and implement corrective actions.
- Handle customer escalations and ensure timely resolution.
- Support new team members during onboarding and training.
- Work closely with HR and management for manpower planning,



recruitment, onboarding, and attrition control.
- Drive employee engagement and maintain a positive, target-oriented work environment.

Key Skills

- Telesales / Telemarketing / Inside Sales experience.
- Strong team handling and people management skills.
- Excellent sales, negotiation, objection-handling, and closing skills.
- Strong communication and interpersonal skills.
- Good knowledge of MS Excel and MIS reporting.
- Strong analytical and problem-solving abilities.
- Ability to work in a fast-paced and target-driven workplace.

Candidate Profile

- Graduate in any discipline.
- 5+ years of experience in Telesales, Telemarketing, Inside Sales, or BPO Sales.
- Prior Team Leader experience managing a telesales team is preferred.
- Experience in achieving sales targets and managing team productivity.
- Experience in BPO, BFSI, Telecom, E-commerce, or Matrimonial industry will be an added advantage.
- Good command of English and Hindi; Marathi would be an added advantage.

Key KPIs

- Sales & Revenue Achievement
- Conversion Rate
- Team Productivity
- Lead Follow-up
- Call & Talk-Time Metrics
- Quality & Customer Experience
- Attrition & Retention
- Attendance & Adherence

Contact Details

Rasika Bisht
(phone hidden)
[email protected]

📌 Senior Team Lead - Telesales (Mumbai)
🏢 Matrimony.com
📍 Mumbai