Roles and Responsibilities :

- Lead Customer Outcomes:
• Build strong, value-led relationships with customers, ensuring they achieve meaningful ROI from our solutions.
• Diagnosing customer needs to understand priorities, challenges, and success criteria.
• Develop and lead implementation and success plans that align customer goals with clear outcomes.
• Design and execute service plays to drive adoption, value, and consumption across the year.
Use AI & Insights to Lead Proactively:
• Leverage AI-driven analytics and customer health signals to anticipate needs, risks, and growth opportunities.
• Move customer conversations from usage metrics to business impact and progress.
• Apply industry and market insight to help customers respond to emerging challenges and opportunities.
Partner Across Teams:
• Work closely with Account Management, Commercial, Research, and Product teams to ensure customer objectives are clearly understood and supported.
• Partner on onboarding to ensure fast time-to-value and strong early alignment.
• Identify and support expansion, consulting, and upsell opportunities based on demonstrated customer value.




• Contribute to cross-functional Customer Success initiatives that improve consistency, scale, and impact.
Champion the Voice of the Customer:
• Act as the voice of the customer within the business, providing clear feedback to inform product, research and service improvements.
• Build trusted relationships with both operational and senior stakeholders.
• Maintain accurate customer records and insights into relevant systems to support data-driven decision-making.

Job Requirements :

- Min. 3 years relevant experience in the Consumer-Packaged Goods industry. MBA from Tier 1/2 colleges.
•Experience in Customer Success, Account Management, Consulting, or a similar client-facing role
•Strong ability to build and manage long-term customer relationships
•Analytical mindset with confidence using data, dashboards, and insights to guide decisions
•Excellent communication and stakeholder-management skills
•Experience working cross-functionally in a fast-moving workplace

📌 Customer Success Executive (Bengaluru)
🏢 GlobalData
📍 Bengaluru