- Handle customer calls related to US healthcare services.
- Understand customer queries and provide accurate information.
- Resolve customer concerns professionally and within defined guidelines.
- Maintain explicit and effective communication throughout the call.
- Document customer interactions and update required information in the system.
- Follow process guidelines, quality standards, and compliance requirements.
- Maintain customer satisfaction and achieve defined performance targets.
Job Requirements :
- Graduates | 2022–2026 pass-outs
- Freshers & up to 1 year experience
- Excellent English communication
- Comfortable with US healthcare voice process
- Comfortable with night shifts & WFO
- No pursuing / Master’s candidates
📌 Customer Support Associate (Healthcare) (Indore)
🏢 IMS India Manpower Solutions
📍 Indore
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