:- Join AU Small Finance Bank Limited as a senior-level professional in the Sales and Service department, specializing in Microfinance and Individual Banking (MFIB). This role demands a strategic and hands-on approach to drive sales growth, enhance customer service excellence, and manage a diverse portfolio of microfinance clients. The position requires deep knowledge of financial products, regulatory compliance, and market dynamics within the financial services sector. The ideal candidate will lead initiatives to expand the bank's reach in underserved segments, foster strong client relationships, and ensure the delivery of tailored financial solutions that align with the banks mission of inclusive banking.

Responsibilities:-

- Develop and implement sales strategies to achieve targeted growth in the microfinance and individual banking segments.
- Manage and nurture a portfolio of microfinance clients, ensuring high levels of customer satisfaction and retention.
- Lead and mentor a team of sales and service officers to meet and exceed performance benchmarks.
- Conduct detailed market analysis to identify new business opportunities and emerging trends within the financial services industry.
- Ensure strict adherence to regulatory guidelines and internal compliance standards in all sales and service activities.
- Collaborate with cross-functional teams to design and deliver customized financial products and services tailored to client needs.
- Monitor and report on key performance indicators, providing actionable insights to senior management for strategic decision-making.
- Drive initiatives to improve operational efficiency and customer experience through process optimization and technology adoption.




- Handle escalations and resolve complex client issues promptly to maintain the banks reputation and trust.
- Coordinate with credit and risk teams to assess client creditworthiness and manage portfolio risk effectively.

Skill:-

- Microfinance Sales Strategy
- Client Relationship Management
- Regulatory Compliance in Banking
- Portfolio Management
- Team Leadership and Development
- Market Analysis and Business Development
- Financial Product Knowledge
- Risk Assessment and Mitigation
- Customer Service Excellence
- Data-Driven Decision Making
- Process Improvement
- Cross-Functional Collaboration

Preferred Qualifications:-

- Bachelors degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred.
- Minimum of 5-7 years of experience in sales and service roles within the microfinance or banking sector, with proven leadership capabilities.

Key Performance Indicators: #*Key Performance Indicators*#

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Required abilities

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- Other: #*Other*#

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Specific requirements

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- Work Permit: #*Work Permit*#

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- Compliance Related: #*Compliance Related*#
- Union Affiliation: #*Union Affiliation*#

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Bank Officer - MFIB - Sales & Services (Lalganj)
🏢 AU Small Finance Bank
📍 Lalganj