Job Summary

- Transformation of Customer quality organisation by keeping customer Centricapproach
- Lead by example while solving complex quality challenges (internal and external)
- Creating agile and resilient team to overcome business challenges and demonstrate sustainability and product reliability

Responsibilities Primary Responsibilities
- Demonstrated ownership on customer quality (internal and at customers premises) related to IR.
- Instrumental in resolving all customer claims within stipulated time with excellent REX management and PFMEA approach
- Represent Customer within Wabtec on Quality matters (communication/Escalation)
- Co-ordinate plant QRQC to resolve customer complaints.
- Conduct investigation of field returned parts & initiate robust RCA for the solution
- Visit to customer site to get feedback on product, WR /0km issue Analysis / Joint note sign-off as per plan/requirement. Maintain OPL and track for closure.
- Plan Proactive customer visits (NR,ER,SR,WR) and start regular interaction with field team.
- Start monthly audits for all previous actions (as defined in 8D for Zero km & warranty issues) to prevent recurrence.
- Visiting various Production units and Railway sheds of Indian Railway to demonstrate the product quality and presenting the counter measures on associated quality challenges
- Ensure the Major Design changes are implemented at filed in the real time
- For any process/design modifications, enforce the rules for change control
- Generate and Maintain product Reliability data for all IR products and share with Reliability team for the improvement
- Maintain customer quality metrics (Zero km, Warranty, PPM & COPQ) within the target and escalate if the results are out of controls
- Ensure to release timely RCA in coordination with Operation & Engineering team
- Ensure to get positive feedback year on yearin Cusoemer Survey in Quality domain




- Overall cost reduction initiatives to support the budget and positive impact on financials.
- People Management: Yes; Number of people: 1
- Budget Management: Yes

Associated Responsibilities
- Effective execution of Customer centric approach for IR.
- Communicate effectively (spoken and written) with all stake holders (internal and external) by making suitable presentations and creating positive impact.
- Bring new ideas & strategic initiatives in Quality domain to maintain enterprise approach and support for business
- Bring the multidisciplinary skills and build the Quality team to handle increased business growth

Required Candidate Profile Education/Training
- Bachelors degree in Engineering
- Basic Awareness training on Quality Management Systems, QRQC, PFMEA, control plan, ECR management
- Training on handling customer portals and internal portals (like WIM data base, Quality Data base etc)

Skilled Experience
- Minimum of 20 years of work experience in the field of Railway products and sub systems (Brakes, Couplers, HVAC, Panto, Doors etc) exclusively.
- In-depth of knowledge of customer interface on our products and sub systems and demonstrated capability of influencing customers on documents and audits (able to propose changes and creating winning edge).
- Exposure on International assignments and demonstrated ability to resolve quality challenges across the globe.
- Hands on experience in working relationship with RDSS, production units (like RCF, MCF, ICF etc..) Zonal Railways and propose changes in the specifications and requirements

Key Competencies
- QRQC
- 8D
- RCA
- FTA
- PFMEA
- Control Plan
- Change Control
- Quality Management Systems
- Communication

Languages
- Fluency in English (speak, read, and write)
- Fluency in Hindi (speak, read, and write)
- Adequacy in Tamil (speak)

Other Specifications
- Channel partner between various functions (like Engineering, sourcing, methods, IE) whileresolving quality challenges.
- SPOC for all external customers

📌 Customer Quality Manager (Hosur)
🏢 Wabtec
📍 Hosur