Job Description:
Position: Account Coordinator

1. Purpose of the Job
To enable the smooth and effective operation of the Unilever account by providing high-quality coordination,
administration, systems support and reporting insight to the account management team. The role supports consistent
ways of working across a global, matrix workplace by maintaining accurate information, coordinating key activities,
supporting system adoption and helping the team use data, tools and processes to improve service performance and
delivery.

2. Main assignments : .
Support meetings and account governance activities by maintaining records and follow-up trackers, ensuring
key actions are captured, and monitored.
Own and maintain account SharePoint sites, ensuring documents are accurate and well organised.
Organise meetings and events Coordinate and support the effective use of account systems and technologies,
including SMS and Wando, covering go-live activity, functionality updates, user guidance and tracker
development
Manage user access for account systems, provide reporting and data analysis support by extracting, reviewing
and interpreting information from account tools
Track KPI approval status, Maintain organisation directory across all relevant business units
Coordinate with internal stakeholders to obtain information and support delivery, carry out, coordinate and support
other general administrative activities and tasks as required by the business
Implement and enhance databases; act as custodian, delivering training and mentoring to ensure compliance
and optimum use of IT




Provide training and ongoing support to the account management team and client teams on various system and usage ensuring that they are equipped to use the system efficiently and effectively

3. Context and main issues :
Operating in a global, matrix account environment where teams may work remotely across different countries,
cultures and time zones
Managing ambiguity, changing priorities and high volumes of activity while maintaining accuracy, pace and
attention to detail
Helping embed a consistent and one way of working across the account through common templates, shared tools,
accurate documentation and standard reporting processes
Developing confidence and capability with account systems and reporting tools

4. Accountabilities :.
Account teams operate from one consistent way of working, with shared templates, common processes, well-
maintained documentation and effective use of systems I
Global and regional stakeholders are effectively coordinated across the account, with meetings,
communications, deadlines, inputs and follow-ups managed smoothly across remote teams, countries and time
zones
Account administration, systems support and business coordination are delivered to a high professional




standard, enabling the account management team to operate efficiently, reduce duplication and focus on
service performance and client priorities

5. Dimensions :
Unilever account
Multi regional - Global
Matrix operating platform

6. Job profile :
Excellent administration skills, with the ability to organise information, maintain accurate records and support
effective ways of working
Excellent verbal and written communication skills, with the ability to prepare clear documents, presentations,
meeting materials and follow-up communications
Basic numerical, reporting and analytical skills, with the ability to extract, review and interpret information from
account tools and reporting systems
High level of Microsoft Office capability, particularly Excel, PowerPoint, Word and Outlook
Proactive, and able to work independently or as part of a team
Experience in business administration or a similar support role, ideally within a busy international, multi-cultural
or matrix environment

7. Qualifications
Business administration qualification or equivalent practical experience would be advantageous
Previous experience in an administrative, coordination, PMO or account support role
Fluent in English
Additional language capability would be beneficial in a global or multi-country account environment
Other
Occasional travel overseas may be required
The duties and responsibilities listed are not exhaustive and may be varied from time to time in line with
business needs

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