Role Summary

Responsible for providing 24x7 operational support to Air India airports across the network for Check-in, Boarding, Reservations, Ticketing, DCS, and Passenger Service-related issues. The role acts as a centralized helpdesk, coordinating with airports, IOCC, Contact Centre, and Amadeus to ensure seamless passenger handling and operational continuity.

Key Responsibilities

- Provide support on Amadeus Altea DCS, Customer Management, Reservations, and Ticketing systems.
- Assist airport teams with check-in, boarding, seat allocation, and passenger handling issues.
- Manage flight disruption (IROP) cases and support passenger re-accommodation.
- Handle codeshare and interline ticketing-related queries.
- Support ancillary services including seating, baggage, upgrades, and EMD processing.
- Log, track,



and follow up on incidents with Amadeus until resolution.
- Perform Root Cause Analysis (RCA) and recommend process improvements.
- Support mishandled baggage (MHB) cases and WorldTracer-related activities.
- Coordinate with internal stakeholders for system configuration and operational support.
- Work in a 24x7 rotational shift setting.

Eligibility Criteria

- Graduate in any discipline.
- 3-5 years of experience in Airline Operations, Reservations, Ticketing, Airport Operations, DCS Support, or Airline Helpdesk.
- Experience in airline/aviation industry preferred.

📌 Senior Associate - AOD Helpdesk (Gurugram)
🏢 Air India
📍 Gurugram