Role Description:

- Steering and constantly improving the most productive running model for IT applications
- Taking responsibility for stable operations based on Service Management guidelines according to ITIL
- Having in-depth knowledge and operational experience in setting up and further design service standards and processes as well as with the industrialization of global services
- Collaborating and coordinating with AMS and other IT units as well as (business) stakeholders across different sections on a global level
- Monitoring services according to Company, IT- and Application Managed Services’ standards
- Ensuring that products in your responsibility fulfil global IT Compliance, Security as well as Service Management standards.
- Establish and maintain operational methodologies and processes in assigned areas of responsibility and review them regularly for effectiveness and efficiency.
- Acting as a multiplier and coach in the ‘Application Managed Services’ community of Service Managers and Application Support Specialists regarding standards and processes
- Managing external service providers according to outsourcing contracts incl. continuous service improvements across all ITIL disciplines in line with mandatory Munich REs and AMS standards
- Reporting and measuring external Service Provider Deliverables with Munich RE internal tool landscape according to Service Level (SLA) and Key Performance Indicators (KPIs)

Key Accountabilities & Responsibilities:

- University degree in technical discipline or IT-related education with several years of professional working experience
- Deep experience in IT Service Management and in managing of global distributed teams.
- Positive experience in providing management of outsourced services with off-, near- and onshore delivery across all ITIL disciplines incl. wide reporting and monitoring skills




- Sound knowledge of our reinsurance IT application portfolio incl. IT application landscape
- Preferably basic knowledge of SAP, .Net and Microsoft application development methodologies, application lifecycle and (Azure) cloud management
- Pronounced analytical, conceptual and planning skills as well as ability to work independently and practically.
- Knowledge of hybrid cloud architectures - especially based on IaaS and PaaS services
- Excellent command of English and German
- Team player and clear customer focus, open to establishing new ways of working

Key Competencies & Skills required

Technical Skills:

- Product Management, including budgeting and managing contracts
- Managing third party vendors
- Stakeholder management, especially towards business colleagues
- Good experience in providing management of outsourced services with off-, near- and onshore delivery across all ITIL disciplines
- reporting and monitoring skills
- IT Service Management and managing global distributed teams
- Knowledge of hybrid cloud architectures - especially based on IaaS and PaaS services

Nice to have:

- Basic knowledge of SAP, .Net and Microsoft application development methodologies, application lifecycle and (Azure) cloud management
- Experience in a regulated environment such as banks or insurance
- Sound knowledge of our reinsurance IT application portfolio incl. IT application landscape

Behavioral Skills:

- analytical, conceptual and planning skills as well as ability to work independently and practically
- Team player and clear customer focus, open to establish new ways of working
- Team player and clear customer focus, open to establishing new ways of working

Previous Experience & Qualifications

Minimum Educational Qualification:

- University degree in technical discipline or IT-related education with several years of professional working experience

Years Experience & Knowledge:

- 9+ years of experience

📌 IT Product Manager (Mumbai)
🏢 Ergo Technology & Services
📍 Mumbai