JOB DESCRIPTION:

- Answers incoming customer calls regarding product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the companys bottom line by problem solving and turning frustrated clients into repeat customers

REQUIREMENT:

- Good verbal and written communication skills.
- Graduate / Diploma holder in mechanical or automobile engineering
- Age : 18 years and above.
- Skillset : Good Communication Skills in English, Hindi
- Basic knowledge in Computers is a must.

Person Specifications:

- Valuable English communication skills Verbal & written.
- Basic knowledge of Excel
- Should be able deal corporate customers.
- Should be target oriented.

📌 Customer Care Executive (Pune)
🏢 Digitide Solutions
📍 Pune