HR Service Delivery New Associate (CL13) | Chennai (OMR, Sholinganallur) | 6-Month Contract

Location: Chennai (OMR, Sholinganallur)
Work Model: Hybrid (3 Days Work from Office)
Shift Timing: 6:00 PM to 3:30 AM IST
Experience: 0-1 Year
Employment Type: Contract (6 Months)
Function: Human Resources Operations / HR Service Delivery

Job Overview

We are hiring HR Service Delivery New Associates (CL13) to support end-to-end HR operational processes in a global service delivery workplace. This role is ideal for fresh graduates and candidates with up to 1 year of experience who are looking to build a career in Human Resources Operations, Shared Services, or HR Service Delivery.

The selected candidate will be responsible for processing HR transactions, managing employee inquiries, maintaining HR records, ensuring compliance, and delivering an excellent employee experience.

Key Responsibilities

HR Operations & Transaction Processing

- Process employee lifecycle transactions including:
- Hiring and Rehiring
- Transfers and Promotions
- Compensation Changes
- Leave of Absence
- Employee Data Changes
- Separation/Termination

- Maintain employee records in HR systems.
- Validate supporting documentation and ensure transaction accuracy.

Case Management

- Manage HR cases using designated case management tools.
- Resolve employee and manager queries within SLA timelines.
- Escalate complex issues to appropriate stakeholders.
- Track cases and provide status updates.

Employee Support

- Act as the first point of contact for HR-related inquiries.
- Provide guidance on HR policies, processes,



and programs.
- Deliver a positive employee experience through effective communication.

Compliance & Quality

- Ensure compliance with company policies and process guidelines.
- Maintain confidentiality of employee information.
- Support audits and documentation requirements.
- Participate in process improvement initiatives.

Eligibility Criteria

Education

- Bachelor's Degree in Human Resources, Business Administration, Commerce, Management, or related field.

Experience

- 0-1 year of experience in:
- HR Operations
- HR Shared Services
- BPO/KPO
- Service Delivery Environment

Required Skills

- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Attention to detail and accuracy.
- Willingness to learn and adapt.
- Basic knowledge of HR processes is an added advantage.

Key Performance Indicators (KPIs)

- SLA Compliance
- Transaction Accuracy
- Quality Scores
- Productivity Targets
- Case Resolution Time
- Employee Satisfaction
- First Contact Resolution Rate
- Backlog Management

Important Information

Shift: 6:00 PM to 3:30 AM IST
Hybrid Working Model (3 Days Work from Office)
Chennai Location - OMR, Sholinganallur
6-Month Contract Role

Mandatory Documents for Experienced Candidates

PF and Form 16 documents from all previous organizations are mandatory during the hiring process.

How to Apply

Interested candidates can fill out the application form:

https://lnkd.in/g4VMMSTr

For any further details, please reach out to:

[email protected]

📌 HR Service Delivery New Associate (Chennai)
🏢 protiviti india
📍 Chennai