- Design, develop, and implement Salesforce Service Cloud solutions.
- Configure Case Management, Entitlements, SLAs, and Omnichannel Routing.
- Develop custom solutions using Apex, LWC, Flows, and Lightning Components.
- Integrate Salesforce with external applications and enterprise systems.
- Build reports, dashboards, and service performance analytics.
- Automate customer service processes and workflows.
- Collaborate with business stakeholders to gather requirements and deliver solutions.
- Perform code reviews and enforce Salesforce best practices.
- Support deployments, enhancements, and production issues.
- Mentor junior developers and provide technical guidance.
- Ensure platform security, scalability, and performance.
📌 Walk-in || Salesforce Service Cloud (Chennai)
🏢 Tata Consultancy Services
📍 Chennai
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