Key Responsibilities

Client Relationship Management: Build and maintain strong relationships with client stakeholders, strategic partners, and business contacts through regular and professional communication.
Business Communication: Draft professional emails, client follow-ups, meeting agendas, minutes of meetings, proposals, and other business correspondence.
Project and Stakeholder Coordination: Coordinate with project managers, client POCs, marketing teams, and internal stakeholders to ensure timely completion of agreed deliverables and action items.
CRM and Database Management: Maintain accurate client, prospect, and partner records in HubSpot CRM, Excel trackers, and other internal databases.
Email Outreach and Campaign Management: Use HubSpot and Mailchimp to execute targeted outreach campaigns, schedule communications, manage contact lists, and nurture client and partner relationships.
Client and Partnership Outreach: Support outreach to prospective clients, alliance partners, and business partners through emails, follow-ups, and coordinated communication campaigns.
Operational Tracking: Maintain trackers, monitor timelines, follow up on pending items, and ensure that client and internal commitments are completed on time.
Reporting and Insights: Prepare dashboards, MIS reports, campaign performance reports, and management updates covering engagement, open rates, click-through rates, responses, and follow-up status.
Marketing Coordination: Coordinate with marketing, content, design, and digital teams for website updates, campaigns, brochures, presentations, and other marketing initiatives.




Feedback and Process Improvement: Gather client feedback, identify improvement opportunities, and coordinate with internal teams to enhance client experience and operational efficiency.
Research and Strategic Support: Conduct basic market, client, competitor, and partnership research and support management on business development and strategic initiatives.
Independent Execution: Take ownership of assigned tasks, exercise sound judgment, prioritize work independently, and drive activities to completion with limited supervision.

Qualifications and Skills

Experience in customer success, account management, client servicing, business development coordination, marketing operations, or a similar client-facing role.
Hands-on experience with HubSpot, Mailchimp, CRM platforms, email marketing automation, and customer engagement tracking.
Excellent written and verbal English communication, particularly professional email drafting.
Solid working knowledge of Microsoft Excel, PowerPoint, Word, and Google Workspace.
Ability to maintain databases, trackers, dashboards, and MIS reports accurately.
Strong stakeholder management, follow-up, coordination, and organizational skills.
Ability to work cross-functionally and drive initiatives to completion.
Proactive approach, high ownership, attention to detail, and ability to work independently.
Experience working with U.S.-based clients or international stakeholders is preferred.
Experience in accounting, tax, consulting, outsourcing, or other B2B professional services would be an added advantage.

📌 Marketing & Customer Success Specialist (Gurugram)
🏢 AKM Global
📍 Gurugram