Shift: 24x7 Rotational Shifts (Split weekly offs may apply)
Interview Mode: Onsite
Candidates who has experience in Mortgage ( No Underwriting) and who is comfortable with voice or has prior experience in Voice would be considered .
Job Summary
We are looking for experienced professionals with a background in the US Mortgage or Banking domain to join our Voice Process team. The ideal candidate should possess excellent communication skills, strong process knowledge, and the ability to deliver a high-quality customer experience.
Key Responsibilities
- Handle customer interactions related to the US Mortgage process through voice support.
- Resolve customer queries while ensuring adherence to quality and compliance standards.
- Demonstrate a strong understanding of US Mortgage processes and terminology.
- Maintain accuracy, professionalism, and service excellence in every interaction.
Eligibility
- Minimum 18 months of experience in US Mortgage, Banking, or a related BFSI domain.
- Candidates with domestic mortgage experience are also eligible.
- Excellent verbal communication and comprehension skills (B1B5 proficiency preferred).
- Strong analytical and problem-solving abilities.
- Willingness to work in a 24x7 rotational shift environment with rotational weekly offs.
Preferred Profile
- Experience in customer service or voice processes within the BFSI industry.
- Exposure to mortgage operations and customer handling.
- Ability to work efficiently in a rapid-paced, performance-driven setting.
📌 Walk-in || US Mortgage Specialist (Noida)
🏢 Expert Staffing Solutions New Delhi
📍 Noida
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