- Customer Support: Answer client calls and emails, log requests, and track service tickets.
- Scheduling: Assign tasks to technicians or engineers and coordinate repair timelines.
- Administration: Prepare quotes, process invoices, and maintain records using tools like Excel or CRM software.
- Vendor Management: Supervise third-party vendors and check service level agreement (SLA) complianceRole & responsibilities

Preferred candidate profile

- Communication: Exceptional verbal and written communication skills to handle client calls, emails, and vendor interactions.
- Technical Literacy: Proficiency in Microsoft Office Suite (specifically strong Excel skills for data tracking) and familiarity with CRM or ERP software.
- Multitasking: Ability to prioritize daily tasks, manage service schedules, and work effectively under tight deadlines.
- Problem-Solving: Solid critical thinking to resolve client grievances and address operational bottlenecks swiftly

📌 Coordinator (Mumbai)
🏢 Dotsmark Systems India
📍 Mumbai