09 Sep
|
Neerinfo
|
Mumbai
Roles and Responsibilities :
- Manage contact center operations, ensuring effective handling of customer inquiries and issues.
- Oversee a team of agents, providing guidance on sales techniques, product knowledge, and customer service standards.
- Analyze performance metrics to identify areas for improvement and implement changes to optimize efficiency and effectiveness.
- Collaborate with other departments to resolve complex customer complaints or issues.
Job Requirements :
- 3-20 years of experience in a similar role within the telecom/ISP industry.
- Proven track record in managing contact centers or call centers.
- Strong understanding of Genesys software platform (or equivalent) for managing customer interactions.
📌 Amazon Connect functional (Mumbai)
🏢 Neerinfo
📍 Mumbai