Role & responsibilities

Job Purpose: To execute risk-based audits and thematic reviews across the Retail Liability Operations portfolio and provide independent assurance on the effectiveness of operational controls, regulatory compliance, customer servicing processes, and risk management frameworks. The role is responsible for audit fieldwork, control testing, issue identification, root-cause analysis, and development of high-quality audit observations.

Audit Execution:- Execute audits in accordance with approved audit plans, audit programmes, and Internal Audit methodology. Perform walkthroughs, control testing, sample reviews, and validation procedures. Assess compliance with internal policies, regulatory requirements, and established operating procedures. Evaluate adequacy and effectiveness of process, operational, and supervisory controls. Ensure timely completion of assigned audit activities.

Thematic Reviews:- Participate in thematic reviews covering emerging risks, recurring control gaps, customer-impact issues, and regulatory focus areas.

Analyse trends, exceptions, operational incidents, complaints, and audit observations.

Identify systemic control weaknesses and recurring issues.

Support development of practical and sustainable recommendations.

Audit Observations & Reporting:- Identify control deficiencies, process gaps, policy deviations, and operational risks. Perform root-cause analysis and assess associated risks and impacts. Draft clear, concise, and evidence-based audit observations. Support preparation of audit reports and discussion materials.

Issue Validation & Follow-up:- Validate implementation of agreed corrective actions.

Review supporting evidence submitted by auditees.

Identify overdue or ineffective remediation actions.

Escalate significant concerns to the Team Lead.





Stakeholder Coordination:- Liaise with business, operations, compliance, and support teams during audit assignments.

Obtain information, documents, and explanations required for audit testing.

Discuss preliminary observations with auditee representatives.

Maintain skilled and constructive working relationships.

Audit Quality & Continuous Improvement:- Maintain complete and accurate audit workpapers.

Ensure compliance with Internal Audit methodology and documentation standards.

Support data analysis and audit analytics initiatives.

Contribute to continuous improvement of audit practices and testing approaches.

Educational Qualifications:- Essential:

Chartered Accountant (CA) / MBA (Finance or Operations) / Graduate with CIA or equivalent

Preferred:

Certification in Internal Audit, Governance, or Compliance (e.g., CISA, CRMA).

Key Skills:- Technical Skills

Risk-Based Auditing

Retail Banking Operations & Controls

Regulatory Compliance

Audit Testing & Root Cause Analysis

Audit Reporting & Data Analytics

Behavioural Skills

Analytical Thinking

Professional Skepticism

Attention to Detail

Communication Skills

Collaboration & Teamwork

Experience Required:

4 6 years experience / exposure to retail banking operations, liability operations, operational risk, compliance, or control functions.

Experience in audit execution, control testing, and observation drafting.

Exposure to thematic reviews and data analysis will be an advantage.

Key Performance Indicators:

Timely completion of assigned audit work.

Quality of audit testing and documentation.

Quality and relevance of audit observations.

Identification of material control gaps and emerging risks.

Adherence to audit methodology and quality standards.

Effectiveness of issue validation and follow-up.

📌 Sr Auditor - Retail Liabilities Operations Audit (Mumbai)
🏢 HDFC Bank
📍 Mumbai