About the Company

Job Title: Service Now Architect

Experience Level: 10+ years in IT, with 7+ years dedicated to Service Now architecture

About the Role

Key Focus: Platform Architecture, CSDM/CMDB, Integration Strategy, Governance & Security

Responsibilities

- Architecture & Strategy: Design end-to-end technical solutions across modules like ITSM, ITOM, ITAM, HRSD, CSM, and Sec Ops. Define and enforce the Common Service Data Model (CSDM) and Configuration Management Database (CMDB) structure. Build architectural roadmaps aligned with enterprise goals and upcoming Service Now platform releases.
- Integration & Customization: Architect complex integrations via Integration Hub, REST/SOAP APIs, MID Servers, and web services. Standardize development patterns using Flow Designer, App Engine, and upgrade-safe scripting (Java Script/Glide).
- Governance & Leadership: Establish an Architectural Review Board (ARB) to maintain platform health and code quality. Lead technical discovery workshops and translate business needs into technical designs.



Mentor developers and lead deployment strategy via Update Sets, App Repo, or CI/CD pipelines.

Qualifications

- Platform Expertise: Deep knowledge of Service Now core framework, domain separation, and scoped app development.
- Integrations: Expertise in OAuth2, JWT, SSO/SAML, REST, and third-party enterprise tools (AWS, Azure, Workday, SAP).
- Methodologies: Solid background in ITIL v4, Agile, and Dev Ops practices.
- Soft Skills: Executive communication, stakeholder management, and technical leadership.

Required Skills

- Service Now Certified System Administrator (CSA)
- Certified Application Developer (CAD)

Preferred Skills

- Certified Technical Architect (CTA) or Certified Master Architect (CMA)
- Certified Implementation Specialist (CIS) across key modules (e.g., CIS-ITSM, CIS-ITOM)

Pay range and compensation package

[Pay range or salary or compensation]

Equal Opportunity Statement

[Include a statement on commitment to diversity and inclusivity.]

📌 ServiceNow Architect (India)
🏢 CosMicIT
📍 India