Experience

10+ Years

Must-Have Skills

- Service Now Certified System Administrator (CSA)
- Service Now Certified Implementation Specialist – ITSM (CIS-ITSM)
- Service Now Certified Application Developer (CAD)
- Service Now Now Assist
- Service Now AI Capabilities
- Generative AI
- Large Language Models (LLMs)

Job Summary

We are seeking an experienced Service Now AI Architect to lead the design, architecture, and implementation of AI-powered solutions across the Service Now platform. The ideal candidate will have deep expertise in Service Now AI capabilities, Generative AI, enterprise architecture, workflow automation, and digital transformation. This role requires a strategic thinker with strong technical expertise to deliver scalable, secure, and innovative AI solutions aligned with business objectives.

Key Responsibilities

- Define and drive the enterprise AI roadmap within the Service Now ecosystem.
- Architect scalable, secure, and governed AI solutions aligned with business and enterprise objectives.
- Design and implement AI-powered solutions across IT Service Management (ITSM), Employee Experience, Customer Service Management (CSM), and enterprise business workflows.
- Lead the implementation and adoption of Service Now AI capabilities, including Now Assist, AI Agents, Predictive Intelligence, Virtual Agent, Document Intelligence, Process Mining, Automation Engine, Intelligent Search,



and Generative AI Controller .
- Collaborate with business stakeholders, solution architects, developers, and cross-functional teams to deliver AI-driven digital transformation initiatives.
- Evaluate emerging AI technologies and recommend innovative solutions to enhance business processes and operational efficiency.
- Establish AI governance, security, scalability, and best practices across the Service Now platform.
- Provide technical leadership, architecture guidance, and mentoring to development teams throughout the project lifecycle.

Required Skills & Qualifications

- 10+ years of experience in IT with robust expertise in the Service Now platform.
- Hands-on experience designing and implementing AI-powered solutions within Service Now.
- Strong knowledge of Service Now AI capabilities, including Now Assist, Predictive Intelligence, Virtual Agent, Intelligent Search, and AI Agents.
- Experience with Generative AI technologies and Large Language Models (LLMs).
- Understanding of AI agents, autonomous workflows, and enterprise AI solution architecture.
- Familiarity with MLOps concepts and AI lifecycle management.
- Strong knowledge of workflow automation, enterprise architecture, and digital transformation initiatives.
- Excellent analytical, problem-solving, communication, and stakeholder management skills.

📌 ServiceNow GenAI Architect (India)
🏢 DataLunix
📍 India