About Position:

We are seeking an experienced ITSM Service Now Developer to join our team. The ideal candidate will have a strong background in IT Service Management (ITSM) and extensive hands-on experience with Service Now. This role involves designing, configuring, customizing, and supporting Service Now ITSM solutions, ensuring they meet business requirements and align with industry best practices.

- Role: ITSM Service Now Developer
- Location: Bengaluru
- Experience: 8 to 12 Years
- Job Type: Full Time Employment

What You'll Do:

- Develop, configure, and customize Service Now ITSM modules including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB.
- Design and implement workflows, Flow Designer automations, approval processes, catalog items, record producers, notifications, and reports.
- Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Scheduled Jobs, and Glide Record-based scripts.
- Build and support REST/SOAP integrations with third-party systems using Integration Hub, web services, and MID Server.
- Collaborate with Business Analysts, Process Owners, Architects, and stakeholders to convert requirements into technical solutions.
- Perform unit testing, peer code reviews, defect resolution, deployment support, and post-production validation.
- Manage update sets and follow release management processes across development, test, and production environments.
- Ensure adherence to Service Now platform governance, security, coding standards, and ITSM best practices.
- Support production incidents, troubleshoot platform issues, conduct root cause analysis, and implement corrective actions.
- Create and maintain technical documentation, configuration guides, deployment instructions, and knowledge articles.





Expertise You'll Bring:

- 5 to 8 years of overall experience with strong hands-on Service Now development expertise.
- Strong knowledge of Service Now ITSM modules including Incident, Problem, Change, Request Fulfillment, Knowledge, Service Catalog, and CMDB.
- Proficiency in Java Script, Glide API, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
- Experience with Flow Designer, Workflow Editor, Service Catalog, Record Producers, Catalog Client Scripts, and approval workflows.
- Robust understanding of Service Now data model, tables, relationships, forms, lists, reports, dashboards, and access controls.
- Experience with REST/SOAP API integrations, Integration Hub, JSON/XML, and third-party system connectivity.
- Experience with update sets, instance management, testing, deployment, and release management.
- Good understanding of ITIL/ITSM processes and process-driven Service Now configurations.
- Strong analytical, troubleshooting, communication, and stakeholder management skills.
- Ability to work independently and collaboratively in Agile/Scrum-based environments.
- Service Now Certified System Administrator certification is preferred.
- Service Now Certified Implementation Specialist ITSM certification is preferred.
- Experience with Service Portal, Employee Center, Virtual Agent, Performance Analytics, ATF, CMDB, Discovery, or ITOM is an advantage.




- Familiarity with Dev Ops, CI/CD, source control, and deployment automation practices.
- Strong ownership mindset with a focus on delivering scalable, reliable, and high-quality Service Now solutions.
- Proven ability to support implementation, customization, integration, and production support activities across enterprise Service Now environments.

Benefits:

- Competitive salary and benefits package
- Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

- We support hybrid work and flexible hours to fit diverse lifestyles.
- Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent - persistent.com/careers

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."

📌 ITSM ServiceNow Developer (Bengaluru)
🏢 Persistent Systems
📍 Bengaluru