ONLY CANDIDATES WITH SPECIFIED SKILLS AND EXPERIENCE AND WILLING TO GIVE FACE TO FACE INTERVIEW AT TCS CHENNAI OFFICE ARE REQUIRED TO APPLY

Experience: 4 - 12 years

Role Summary:

The Service Now Developer will be responsible for designing, developing, configuring, and supporting Service Now applications and integrations across ITSM and enterprise workflows. The role requires strong hands‑on expertise in Service Now scripting, custom application development, integrations, and platform best practices , with the ability to support business‑critical environments.

Key Responsibilities:

Service Now Development & Configuration

- Design, develop, and customize Service Now modules including ITSM (Incident, Problem, Change, Request) .
- Develop Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes , and Catalog Client Scripts .
- Build and maintain Service Catalog items , workflows, and Flow Designer solutions.
- Configure forms, lists, notifications, approval workflows, and access controls.

Scripting & Platform Customization

- Strong hands‑on development using Java Script within Service Now.
- Develop reusable and scalable server‑side and client‑side scripts.
- Implement platform best practices to ensure performance, maintainability, and upgrade safety.
- Work on ACLs, data policies, and role ‑based access controls .

Integrations & Automation

- Design and implement integrations using REST/SOAP APIs , MID Server, and integration hubs.




- Integrate Service Now with third‑party systems (Monitoring tools, CMDB sources, IAM, Dev Ops tools, etc.).
- Support inbound and outbound data integrations and transformations.

CMDB & ITSM Enablement

- Configure and enhance CMDB , discovery, and service mapping components.
- Ensure CMDB data quality and alignment with ITIL processes.
- Work closely with process owners to implement ITSM improvements.

L3 Support & Delivery

- Act as L3 escalation point for complex Service Now issues.
- Perform root cause analysis and permanent fixes for recurring defects.
- Support release management, upgrades, patches, and platform enhancements.
- Ensure compliance with ITSM, security, and audit requirements .

Required Skill Set:

Must ‑Have Skills:

- 5+ years of hands‑on Service Now development experience.
- Strong expertise in Java Script, Glide API , and Service Now scripting.
- Experience with ITSM module implementations .
- Hands‑on with Service Catalog, Workflow Editor, Flow Designer .
- Experience with REST/SOAP integrations .
- Solid understanding of Service Now data model and CMDB .
- Experience working in enterprise / production environments .

Good ‑to ‑Have:

- Experience with ITOM / HRSD / CSM / Sec Ops modules.
- Exposure to Service Now Discovery and Service Mapping .
- Service Now certifications (CSA, CAD – preferred).
- Knowledge of Agile / Dev Ops practices .
- BFSI or regulated industry exposure.

📌 ServiceNow Developer (India)
🏢 Tata Consultancy Services
📍 India