Responsibilities

· Service Now Configuration and Development: Experience with the design, configuration, and development of Service Now applications, modules, flows, and interfaces to meet the organization's HRSD, HAM, SAM, ITSM, Now Assist Virtual Agent and/or CMDB requirements. Hands experience on minimum 2 module's required. Experience with AI skills/studio is plus.

· Strong knowledge and experience across Service Now product and process areas; HRSD, HAM, SAM,CMDB and ITSM preferred.

· Service Catalog Development: Create and maintain a user-friendly Service Catalog, including service offerings, request workflows, and service-level agreements (SLAs).

· Collaborate across the Service Now platform team and business stakeholders to understand business needs and translate them into technical specifications and functional requirements for Service Now solutions

· Proficiency in Java Script, HTML, CSS, and XML with hands-on experience in Service Now scripting, development & Integration.

· Integration and Data Migration: Collaborate with other teams to integrate Service Now with other IT systems and third-party applications. Manage data migration tasks when required. Minimum 2-3 end to end hands on integration done in past.

· Reporting and Dashboards: Develop custom reports, performance analytics, and executive dashboards in Service Now to provide real-time insights into IT/HR service performance and key metrics. Experience with Performance Analytics a plus.

· Continuous Learning: Stay up-to-date with the latest Service Now features, tools, and best practices.





· Proactive Improvement: Identify opportunities for improvements and provides recommendations for improvements to optimize Service Now solutions.

· Testing and Quality Assurance: Conduct thorough testing of Service Now configurations and developments to ensure system stability, reliability, and accuracy. Lead and drive for test automation.

· Documentation: Maintain comprehensive technical documentation for all Service Now configurations, customizations, and developments.

Qualifications

· Bachelor's degree in Computer Science, Information Technology, or a related field. 6 to 8 years of relevant experience as a Service Now Developer, preferably with HRSD/ HAM /Now Assist Virtual Agent/ITSM/CMDB product expertise (Minimum 6 years of experience in Service Now Development for any 2 modules except ITSM).

· In-depth knowledge of ITIL processes and best practices for IT Service Management.

Developed and ran ATF test cases to verify functionality and ensure overall system stability.

· Strong analytical and problem-solving skills to design effective Service Now solutions.

· Ability to work collaboratively in a team-oriented setting, effectively communicating complex technical concepts to both technical and non-technical stakeholders.

· Excellent organizational and time management skills to handle multiple projects simultaneously.

· Service Now mainline certification like CAD /HRSD/ CMDB/ SAM is highly desirable.

· Understanding of Agile development methodologies is a plus.

Morningstar is an equal opportunity employer!

📌 Senior ServiceNow Developer- Vashi Navi Mumbai (India)
🏢 Morningstar
📍 India