- Design and deliver Walk Me enablement workshops
- Facilitate hands-on sessions using Walk Me playbooks and certification programs
- Identify and support Walk Me “champions”
- Establish a Walk Me Center of Excellence (CoE) for governance
- Be part of a team providing Learning Design & Development services to customers.
- Collaborate closely with Client stakeholders to identify instructional goals/objectives for Walk Me programs and design solutions for Walk Me
- Work with subject matter experts and stakeholders to design course format and packaging to provide seamless learner (User) experience
- Participate in and contribute to setting the Project standards for learning experience
- Design, build, and maintain Walk Me Smart Walk-Thrus, Smart Tips, Launchers, Shout Outs, and other DAP elements to enhance user adoption and engagement.
- Partner with business stakeholders, product owners, and UX teams to identify user pain points and digital adoption opportunities.
- Configure Walk Me to support application onboarding, process automation, and self-service support.
- Develop segmentation, rules, and goals within Walk Me for personalized user experiences.
- Train team members on Walk Me platform
Experience and Qualification
- 5+Years experience working with Walk Me and 10+ years of experience working with any Digital Adoption platform in a development or implementation role
- Walkme developer and Program Manager certified
- Walkme DAP100 professional
- Hands on experience developing Walkme walks on multiple platforms such as SAP, Success Factors, Oracle, Salesforce, Servicenow, websites, etc.
- Walkme system provisioning experience
- Troubleshoot and resolve issues related to Walk Me deployments
- Support training efforts by aligning Walk Me content with instructional design best practices
- Strong interpersonal skills and ability to communicate with people at all levels and cultures
- Ability to navigate a complex matrixed and virtual setting
- Customer focused and results oriented with attention to detail and solution focused mentality
- Strong sense of ownership, systematic troubleshooting and ability to follow through tasks to completion
- The ability to multi-task and handle competing priorities with the flexibility to meet the demands of the team when needed