08 Sep
|
RANDSTAD INDIA
|
Pune
08 Sep
RANDSTAD INDIA
Pune
Job Description
Interviews on 10th Sept 2026
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Job Description – Front Office Executive
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Location: Kalyani Nagar, Pune
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Employment Type: Full-Time
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Experience: 1+ Years
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Salary: Up to ₹9 LPA
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Industry: Open to candidates from any industry
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Shift: Rotational Shifts
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Role Overview
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We are looking for a professional, presentable, warm, and customer-focused Front Office Executive to manage front desk and reception activities. The candidate should have excellent communication skills and the ability to provide a positive and seamless experience for patients and visitors.
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Roles & Responsibilities
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Greet and welcome patients and visitors in a warm, polite, and skilled manner.
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Manage all front desk and reception activities efficiently.
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Handle patient registration, billing, and payment-related coordination.
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Schedule, confirm, and manage patient appointments.
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Respond to patient queries through online, offline, and telephonic channels.
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Guide patients and visitors to the appropriate departments, consultation rooms, or service areas.
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Coordinate with internal teams to ensure smooth patient flow and a positive patient experience.
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Handle incoming calls and provide accurate information to patients and visitors.
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Maintain front desk records and ensure proper documentation.
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Address basic patient concerns and escalate issues to the appropriate team when required.
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Ensure the reception area is organized, professional, and welcoming at all times.
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Perform other administrative and front office responsibilities as assigned.
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Required Skills & Qualifications
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Minimum 1+ year of experience in Front Office, Reception, Customer Service, Hospitality, Healthcare, or any relevant industry.
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Excellent verbal and written communication skills.
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Pleasant personality with a professional and presentable appearance.
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Warm, polite, courteous, and customer-oriented approach.
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Strong interpersonal and problem-solving skills.
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Ability to multitask and manage multiple front desk activities efficiently.
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Comfortable working in rotational shifts.
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Basic knowledge of billing, appointment scheduling, and customer/patient query handling is preferred.
📌 Front Desk Representative (Pune)
🏢 RANDSTAD INDIA
📍 Pune