Job Description

Job Description

- Responsible in ensuring the quality performance monitoring, reporting and analysis of respective Operations department.
- Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs when required.
- Work with the quality team on first time right and cycle time reporting alongside with
- Operations team to identify focus areas.
- Ensure appropriate communication and escalation of issues to relevant senior stakeholders.
- Providing expert advice to BAU team on difficult queries, ensure sufficient workaround or testing is done before escalating to Enablement team.
- Manage close links with Enablement and Ops leaders to ensure quality and delivery standards are met / exceeded alongside with high levels of customer satisfaction on product content.
- Maintain an understanding and working knowledge of systems, functions and capabilities within item coding.
- Identify innovations and trends within assigned categories and ensure NielsenIQ coding rules and data/category structures stays current with changes to the industry.

📌 Associate Manager (Vadodara)
🏢 Nielseniq
📍 Vadodara