Role & responsibilities

- Develop and execute the strategy focusing on footprint rationalization, and optimization, Six Sigma principles, lean efficiency, continuous improvement strategy, techniques & tools into all processes as key drivers to process and continuous productivity & quality improvement, strategy supporting profitable growth for the enterprise and world class operations
- Deployment of Standardized Transaction Quality Monitoring & Excellence Assessment across the organization
- Deployment of Discovery Methodology, Transition Methodology, Continual Improvement Methodology, Operations Methodology applicable to industry
- Alignment of organizational metrics to Excellence frameworks
- Implement strong governance to address Operations Quality and Improvement projects and initiatives
- Drive projects to optimize Cost of Quality & improve ROI
- Deploy AI, ML, Analytics based SMART audits & also drive audit automations
- Ensure implementation of IMS standards, processes & procedures
- Facilitate review of departmental HIRA & OCP and provide inputs in alignment with the requirements of management standards.
- Review & advise departments on adequacy of IMS Documents.
- Knowledge of ISO standards like ISO 9001:2015 (QMS), ISO 14001:2015 (EMS), ISO 50001:2018 (EnMS), ISO 45001:2018 (OH & SMS) and ISO 55001:2014 (AMS)
- Perform internal audits within the framework of the above standards
- Co-ordinate with IMS consultants & certification bodies and ensure that the job is executed as per intended requirements
- To co-ordinate and support for the activities associated with compliance of IMS,



BBS and associated activities.
- To co-ordinate with required stakeholders, departments, contractors, & personnel, and collect, collate and analyze the data/ information and present for decision making to HOD
- Will be responsible to oversee & improve all business processes
- Conducting continuous assessment and identifying opportunities for improvement & initiate projects
- Applying and incorporating key metrics which will allow effective management of core processes.
- Develop and maintain a quality control program that assures customers receive a quality service
- Ability to build and develop a world class operations leadership team, including early career talent pipelines and leadership succession planning
- Effectively implement Excellence models and drive Compliance Audits.
- Ability to train and conduct workshops in Business Excellence
- Ability to identify process re-engineering requirements against end-to-end service provisioning

Preferred candidate profile

- Certified for Lean Six Sigma Green / Black Belt
- Knowledge on Statistical Tools, Lean Tools is must
- Knowledge of latest continuous improvement practices and industry trends with strong business & financial acumen
- Robust analytical, organizational, and problem-solving skills
- Knowledge of Customer Service domain or Digital transformation domain (preferred, but not mandatory)
- Process optimization experience
- Impeccable reporting and management skills

Skills: Six Sigma, Lean Manufacturing, Data Analysis, Project Management

Experience: 20.00-28.00 Years

📌 AGM - Business Excellence (Ahmedabad)
🏢 Torrent Power
📍 Ahmedabad