- Own the complete adoption lifecycle for Cisco software solutions
- Conduct workshops to understand customer needs and deliver adoption success plans
- Collaborate with cross-functional teams to drive continuous improvement and customer success
- Deliver Quarterly Success Reviews and customer reports
Role Responsibilities
- Manage relationships with clients and key stakeholders, focusing on adoption and value realization
- Identify and mitigate adoption barriers to ensure successful customer outcomes
- Work with National Account Managers on cross-sell and up-sell opportunities
- Use analytics to track customer success metrics and demonstrate product value