- 1-2 years experience working in an IT position is required
- Experience managing and configuring Microsoft Active Directory environments and supporting Microsoft applications such as Azure, Exchange, and SharePoint required
- Experience as an administrator or technician in a mission-critical technology environment required
- Experience managing multiple simultaneous complex technical projects required
- Experience with cloud-based collaboration tools, such as Slack and Zoom highly preferred
- Experience managing and configuring SharePoint Power Apps and Power Automate preferred
- Knowledge of systems management tools, such as, but not limited to, Microsoft SCCM and Intune
- Experience with administration of Google Workplace a plus
- Troubleshooting and critical thinking skills to solve for issues in highly complex environments
- Perform under pressure within a time sensitive environment while managing multiple tasks simultaneously
- Creative problem-solving skills with strong quantitative, analytical, and conceptual thinking skills
- Excellent communication (both oral and written), documentation, and interpersonal skills

PRINCIPAL DUTIES AND RESPONSIBILITIES:

- Performs advisory system administration duties including resource provisioning and management, script creation and maintenance, advanced system diagnostics, and other activities to ensure optimal health and performance of all systems.
- Develops, improves and promotes standard systems designs, implementation procedures,



and operational best practices to provide continuity for existing systems while forecasting a highly scalable redundant architecture.
- Researches and recommends creative, and where possible, automated approaches for system administration tasks. Identifies approaches that utilize resources (people, process, and technology) in the most efficient manner.
- Acts as a Tier I point of escalation for the monitoring and managing of all systems and services, taking steps to improve performance, reliability or uptime as directed and per established policies and procedures.
- Produces actionable operational documentation, detailed descriptions of the environment, and comprehensive instructions to outline the steps required to perform tasks to build and configure systems.
- Conducts research and makes recommendations on products, services, protocols, and standards in support of systems procurement and development efforts.
- Participates in operational health reviews, service monitoring and notification discussions, service portfolio reviews, and ongoing process improvement assignments as needed.
- Provides excellent customer service to internal clients and communicates effectively with management, team leaders, and other team members within the department.
- All other duties as assigned.

Skills: Active Directory, cloud based , Microsoft, IT, Systems Management

Experience: 1.00-2.00 Years

📌 IT Engineer I (Pune)
🏢 Simplicity First
📍 Pune