Job Description:

We are looking for a Customer Support Executive who will be responsible for handling dayto-day client issues, working with multiple product systems, workflows, and client requirements simultaneously, ensuring smooth system implementation, coordinating issue resolution, and maintaining client satisfaction. The role requires strong communication, follow-up, analytical and execution skills, along with the ability to quickly adapt to changing business requirements, processes and SOPs.

Key Responsibilities:

- Manage day-to-day communication with assigned clients and act as the first point of contact for operational and service-related queries.
- Coordinate multi-product system implementation and deployment activities in line with agreed timelines.
- Maintain regular follow-ups with clients and internal teams to ensure pending actions are completed on time.
- Ability to quickly understand and work across multiple technology products and systems, and troubleshoot operational issues at a basic level.
- Monitor account health, client engagement, pending actions and operational gaps and highlight potential risks to the manager.
- Analyse client behaviour, engagement patterns and requirements to identify concerns, opportunities and areas requiring intervention.
- Maintain accurate client information, trackers, CRM records and other relevant documentation.
- Prepare and maintain regular client reports, MIS and account-level performance updates.
- Use MS Suite and Google Sheets effectively for data management, tracking, reporting and basic analysis.
- Coordinate with Operations, Technology, Sales, Dispatch, and other internal teams for smooth execution of client requirements.




- Collect and document client feedback and communicate recurring issues or improvement opportunities to the manager.
- Quickly adapt to changes in SOPs, processes, products, client requirements and business priorities.
- Take ownership of newly assigned responsibilities and execute them effectively with minimal supervision.
- Be flexible to take up new tasks, processes and responsibilities as required by the business.
- Share insights to the Supervisor in account reviews, client meetings, reporting and other account-management activities.

Key Result Areas (KRAs) and Key Responsibilities

1. Issue Resolution
• Timely response to client queries.
• Ensure issues are resolved within defined TAT.
• Proactively follow up with internal teams.
• Escalate critical or delayed issues appropriately.
• Maintain accurate issue and resolution records.

2. New System Installations
• Align system installations within committed timelines.
• Ensure required client information and documentation is collected.
• Coordinate with internal teams for successful implementation.
• Maintain accurate deployment trackers.

3. Health Tracking and Proactive Resolutions
• Regularly monitor assigned client properties health.
• Analyse client behaviour, usage patterns, requirements and recurring issues.
• Take proactive steps to resolve bad health.
• Proactively highlight important observations to the manager.

4. Reporting, MIS & Documentation




• Maintain accurate trackers, CRM records and client documentation.
• Prepare timely MIS, reports and account updates as and when required.
• Demonstrate strong proficiency in Microsoft Excel and Google Sheets.
• Ensure all required information is updated within defined timelines.

5. Adaptability & Process Adherence
• Quickly adapt to current SOPs, processes, products, tools and business requirements.
• Demonstrate flexibility in taking up new responsibilities and tasks.
• Adapt priorities based on changing business/client requirements.
• Maintain process compliance while being open to continuous improvements.

6. Team Collaboration & Task Ownership
• Coordinate effectively with cross-functional teams.
• Take ownership of assigned responsibilities from initiation to completion.
• Communicate blockers proactively.
• Complete assigned tasks within agreed timelines.

Required Skills & Competencies:

• Ability to quickly understand and work across multiple technology products and systems.
• Strong proficiency in Microsoft Excel and Google Sheets, including data management, formulas, filtering, sorting, reporting and basic analysis.
• Strong reporting, MIS and documentation skills.
• Good analytical and problem-solving ability.
• Strong communication and interpersonal skills.
• Quick learner with the ability to adapt to new processes and tools.
• Willingness to take up new tasks and responsibilities as required.
• Ability to manage multiple tasks and priorities simultaneously.
• Handling and working experience with B2B clients is preferred.
• Experience level – 2-3 years in relevant domain.

📌 Customer Support Executive (Noida)
🏢 Aliste Technologies
📍 Noida