JOB DESCRIPTION

Assistant Store Manager

Position

Assistant Store Manager

Department

Store Operations / Retail Operations

Reporting To

Store Manager / Area Manager

Job Type

Full-Time

Location

As per assigned store location

Job Summary

The Assistant Store Manager is responsible for supporting the Store Manager in the day-to-day operations of the store, ensuring smooth store functioning, customer satisfaction, inventory accuracy, sales achievement, and effective team management.

The role requires strong operational, people-management, customer-service, and inventory-management skills.

Key Responsibilities

1. Store Operations

1. Support the Store Manager in managing daily store operations.
2. Ensure the store is clean, organized, and maintained according to company standards.
3. Ensure proper opening and closing procedures.
4. Monitor daily sales, transactions, and operational activities.
5. Ensure compliance with company SOPs and operational policies.

2. Team Management
1. Supervise and guide store staff during daily operations.
2. Allocate duties and prepare staff schedules as required.
3. Train employees on customer service, product knowledge, and store procedures.
4. Monitor employee attendance, discipline, grooming, and productivity.
5. Motivate the team to achieve store objectives.

3. Sales & Customer Service
1. Support achievement of daily, monthly, and annual sales targets.
2. Monitor customer service standards and resolve customer concerns.
3. Assist customers with product-related queries and ensure a positive shopping experience.
4. Support promotional activities, offers, and product campaigns.
5. Identify opportunities to improve sales and customer retention.

4. Inventory Management
1. Monitor stock levels and ensure adequate product availability.
2. Assist with receiving, checking, tagging, and storing inventory.
3. Conduct regular stock audits and physical inventory checks.
4. Identify damaged, expired, slow-moving, and fast-moving products.
5. Minimize stock loss, wastage, and inventory discrepancies.
6.



Ensure products are stored according to prescribed requirements.

5. Billing & Cash Management
1. Monitor billing operations and ensure accurate transactions.
2. Support cash handling, cash reconciliation, and daily closing procedures.
3. Ensure proper documentation of sales and returns.
4. Escalate billing or cash discrepancies to the Store Manager.

6. Compliance & Safety
1. Ensure adherence to company policies, SOPs, and applicable regulatory requirements.
2. Maintain required store records and documentation.
3. Ensure proper handling and storage of pharmaceutical products where applicable.
4. Follow health, safety, hygiene, and security procedures.

7. Reporting
1. Prepare and submit daily/weekly/monthly operational reports.
2. Track sales and inventory performance.
3. Report stock discrepancies, operational issues, and customer complaints.
4. Provide regular updates to the Store Manager.

Candidate Profile

Educational Qualification

1. Graduate in any discipline preferred.
2. B.Pharm/D.Pharm may be preferred for pharmacy operations, depending on the role and regulatory requirements.

Experience
1. 2–5 years of experience in retail, pharmacy, supermarket, FMCG, or store operations.
2. Prior supervisory/team-handling experience preferred.

Required Skills
1. Team management and leadership.
2. Customer service and communication skills.
3. Inventory and stock management.
4. Sales and target orientation.
5. Cash and billing management.
6. Problem-solving and decision-making.
7. Basic MS Office/computer skills.
8. Ability to work in shifts and handle a fast-paced store environment.

Key Performance Indicators (KPIs)

1. Store sales and target achievement.
2. Customer satisfaction.
3. Inventory accuracy.
4. Stock availability.
5. Reduction in stock loss and wastage.
6. Team productivity.
7. Billing accuracy.
8. Store compliance and audit performance.
9. Employee attendance and discipline.

Salary & Benefits

Salary: As per company standards and candidate experience.

Perks: Incentives, performance bonus, insurance, leave benefits, and other benefits as per company policy.

Employment Type

Full-Time | On-Roll / Permanent

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