Senior System Engineer Customer-Facing Technical Role | India Role Summary We are hiring a customer-facing Senior System Engineer to support enterprise customers with cloud, virtualization, storage, backup, disaster recovery, and migration solutions. Basic Requirements Experience 7+ years overall experience Customer-Facing Experience 5+ years in support, system engineering, solutions engineering, DevOps/SRE, IT administration, or similar customer-facing role Education Bachelor’s degree or equivalent practical experience Communication Good spoken and written English; comfortable speaking with customers Joining Candidates who can join quickly will be preferred Responsibilities Work with customers and partners for product deployment, configuration, upgrades, troubleshooting, and issue closure. Analyze customer issues using logs, system behavior, and basic infrastructure knowledge. • Coordinate with engineering, QA, sales, and support teams to resolve customer problems. Document issue details, next steps, and customer communication clearly. Learn our products and explain technical concepts in a simple,



customer-friendly way. Skills We Look For Linux or system administration experience. Experience in at least one of these areas: cloud, virtualization, storage, backup/DR, migration, DevOps, or enterprise infrastructure support. Ability to troubleshoot patiently and communicate clearly with customers. Quick learner with ownership mindset and willingness to work across teams. Positive to Have Experience with storage, backup, disaster recovery, replication, or migration products. • Exposure to VMware/Hyper-V, AWS, Azure, Google Cloud, Oracle Cloud, or IBM Cloud. Knowledge of Kubernetes/OpenShift, containers, CI/CD, Python, Bash, or similar scripting. Prior DevOps/SRE background is welcome if the candidate has customer-facing experience. Team lead, mentoring, or ownership experience. Ideal Candidate A practical, customer-focused engineer who enjoys solving real technical problems, learns quickly, and can represent confidently in front of customers.

📌 Senior System Engineer (Pune)
🏢 Antal International
📍 Pune