IT Technical Support (Mumbai)

09 Sep

Leading

Mumbai

09 Sep

Leading

Mumbai

Log and Assign Incident and service calls in the ticketing tool.Open and resolve the calls RemotelyTechnical SupportTroubleshooting Software, Outlook & Hardware related problemsLog the calls and Assign to L2 (Deskside Engineers) if not resolve by L1Monitoring Calls SLA.Handing ticketing tools related problem.Making Daily Pending callsTaking user feedback on calls resolution on daily basis

📌 IT Technical Support (Mumbai)
🏢 Leading
📍 Mumbai

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