Key Responsibilities:
Case Handling & Resolution
- Receive, log, and track cases (claims, service requests, escalations) in CRM/TPA systems.
- Ensure accurate documentation of case details, actions taken, and resolution status.
- Follow up with internal departments (medical, operations, finance) to expedite case closure.
- Customer Interaction:
- Communicate with customers, hospitals, or partners to gather required information.
- Provide clear updates on case progress and expected timelines.
- Handle escalations empathetically and professionally.
Experience required:
- Experience: +2years of experience in Customer Service or Client Relationship
Qualification:Graduation & Health insurance or TPA industry is mandatory