Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and productive customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Experience: 4-6 years in technical program management, including at least 3 years on engineering-adjacent or AI/ML programs

Team: PMO, within the CTO organisation

Job Location: Gurgaon (On-site)

About this Role

You will run large,



cross-functional technical programs end to end. You will also help change how this PMO works — building agent-assisted workflows that replace manual reporting, coordination, and governance effort for the entire team, not just for yourself.

We are not looking for someone who has used an AI assistant to draft status updates. We are looking for someone who has built something with these tools that other people can use.

What You’ll Do - PROGRAM DELIVERY
- Drive multiple large-scale technical programs, working cross-functionally with Product Management, Design, Software Engineering, Business Operations, and external partners to guarantee smooth and efficient delivery.
- Serve as the single point of contact for delivery across the SDLC, bringing the right balance of technical depth, program management rigour, and product judgement.
- Track complex programs and communicate status, risk, and trade-offs clearly to te

📌 Senior Technical Program Manager (Gurugram)
🏢 Sprinklr
📍 Gurugram