As an Operations Executive, you will play a vital role in the smooth functioning of our back-office operations. Your primary focus will be on supporting the Customer Care Executive (CCE) team and ensuring a seamless customer experience. You will be responsible for coordinating and managing various administrative tasks, maintaining accurate records, and providing timely support to the CCEs.
Responsibilities
Handle customer inquiries and provide accurate information to CCEs.
Assist in resolving customer issues and ensuring timely responses.
Maintain and update customer records and databases.
Coordinate with other departments to ensure efficient workflow.
Monitor and track customer interactions and provide feedback.
Implement and maintain effective operational processes.
Ensure compliance with company policies and procedures.
Provide training and support to new CCEs.




Collaborate with the management team to improve overall operations.
Maintain a positive and professional work environment.
Qualifications
A minimum of 2 years of experience in a similar role.
Excellent organizational and time management skills.
Strong attention to detail and accuracy.
Proficiency in using MS Office and other relevant software.
Excellent communication and interpersonal skills.
Ability to work independently and manage multiple tasks.
A proactive and solution-oriented approach.
Knowledge of customer service best practices.
Willingness to learn and adapt to recent systems.
A positive attitude and a customer-centric mindset.

📌 Operations Executive (Bengaluru)
🏢 Digitide Solutions
📍 Bengaluru