As an Operations Executive, you will play a vital role in overseeing and optimizing the back-office functions within our company. Your primary focus will be on enhancing operational efficiency and ensuring that our customer care team has the necessary support to deliver exceptional service. This role requires strong organizational skills, attention to detail, and the ability to work collaboratively with various teams.
Responsibilities
Manage and oversee back-office operations, including data entry, record keeping, and administrative tasks.
Ensure accurate and timely processing of customer inquiries and requests, working closely with the customer care team.
Implement and maintain productive systems and processes to improve operational productivity.
Monitor and analyze key performance indicators to identify areas for improvement and optimize resource allocation.
Collaborate with the customer care team to resolve complex customer issues and provide effective solutions.
Develop and maintain strong relationships with internal teams and external partners to ensure seamless operations.
Conduct regular performance reviews and provide constructive feedback to the back-office team.
Stay updated with industry trends and best practices, suggesting innovative solutions to enhance operations.
Ensure compliance with company policies, procedures, and regulatory requirements.
Provide support and guidance to junior team members, fostering a positive and collaborative work environment.
Qualifications
Bachelor's degree in Business Administration, Operations Management, or a related field.
Minimum 2 years of experience in a similar operations or back-office role, preferably in the BFSI industry.
Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
Excellent communication and interpersonal skills, with a customer-centric approach.
Proficiency in using MS Office suite and other relevant software for data management and analysis.
Analytical mind