Job Description

Hi All,

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Please find the below job description,

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Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

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Position : L1 Technical Support

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Experience : 6 Months – 3 Years

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Job Location : Chennai – Ambit IT Park Primary

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Responsibilities Include:

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- Respond promptly, courteously, and knowledgeably to technical support inquiries
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- Provide top-tier support to all customers with a goal of first call resolution
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- Educate customers on system installation/use, and assist in troubleshooting
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- Utilize prior customer support experience to enable customer success and happiness
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- Use problem-solving skills to solve customer issues and address concerns
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- Outbound calls to current customers to address issues, when needed Skillset
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- High school diploma or general education degree (GED);
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- 6 Months to 1 year experience in Technical Support or Customer Support Workplace
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- Proven success in a phone-based customer service or call center position
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- Ability to understand and determine root causes to customer issues
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- Comfortable with technology and ability to provide technical assistance for co

📌 Network Technical Support (Tirunelveli)
🏢 Movate
📍 Tirunelveli