As a leading financial services and healthcare technology company based on revenue, SS&C; is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C; for expertise, scale, and technology.

Generic responsibilities

Improve operational systems, processes and policies
- specifically, better management reporting, information flow and management, business process and organisational planning
- Support, motivate, develop and coach team managers / process leaders to meet departmental KPIs and project SLAs.
- Collaborate with the Stakeholders both internal and external to provide financial and operational monitoring and controls on all programmes of work and activities, including producing reports and overseeing analysis of data
- Play a significant role in long-term planning, including an initiative geared toward operational excellence
- Contribute to the review and update of the Risk Register




- Coordinate strategy to realise ambitions set out in the overall organisation’s plan
- Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
- Assist the team to challenge existing Customer Outcome Measures (COMs) / SLAs & suggest ways to improve measures
- Assist & challenge the MI team to come up with data that adds value to the day-to-day operations & also makes business meetings more meaningful.
- Ensure reasonable level of awareness / knowledge about all the regulatory changes across the teams.
- Ensure STT (Standard Time Taken per case) analysis is a systematic & periodic activity.
- Accurate forecasting of resources for any projects.
- Planning & implementing skill development of resources for redeployment/career progression.
- Effective liaison with various departments within the organisation to gain support and resolve issues
- Identify, facilitate and

📌 Associate Director (Mumbai)
🏢 SS&C Technologies
📍 Mumbai