The Role:

11:11 Systems is looking for a energetic and experienced Enterprise Solutions
Manager (ESM) who will lead and manage technical service delivery on large &
complex accounts. You will direct the design, implementation, and lifecycle
management of 11:11 Systems’ solutions, leading a support team comprised of
subject matter experts from multiple platforms, operating systems, storage and
network technologies. As a trusted advisor, you will provide strategic business
and technology support/counsel to your customer across both their production and
recovery environments.

As ESM, you will be responsible for relationship development and management
across key internal and customer stakeholders and executives to help translate
their business needs into action.

Responsibilities:

* Document and understand the customer’s current, future / desired state,
business goals and challenges, capabilities, and IT investments.
* Based on this understanding provide technical and strategic direction from
initial solution design to steady state, based on industry and 11:11 Systems




best practices.
* Serve as the single point of ownership for technology solutions and
coordinate resources globally to optimize customer and 11:11 Systems value.
* Implement and manage effective governance practices and procedures across
contracted scope of responsibilities (including change, incident, request,
event, problem, and vendor management).
* Develop highly productive customer relationships and become a Trusted Advisor
by providing thought leadership to help shape and grow our value to the
customer.
* Direct lifecycle management (LCM) activities to maintain up to date technical
documentation, including production & recovery configurations, application
dependency maps, run books and procedures, patching schedules, overall
solution architecture document, recovery strategies / plans and contract
changes.
* Develop recovery strategies to meet customer RTO/RPO and conduct periodic
testing to document

📌 Enterprise Solutions Manager (Gadwanti)
🏢 11:11 Systems
📍 Gadwanti