Job Description
Customer Success Engineer (Data & Automation)
nLocation: Gurugram/Noida (Onsite), 5 days/week
nExperience: 1-3 Years
nJoining Timeline: Immediate
n

nAbout the Role:
nWe are looking for a Customer Success Engineer/Technical Support Engineer to provide technical support to enterprise customers, troubleshoot production issues, and ensure seamless operation of cloud-based applications. You will work closely with Engineering, Product, and Customer Success teams to resolve complex technical challenges and deliver an exceptional customer experience.
n

nResponsibilities:
n
- n
- Troubleshoot and resolve production issues for enterprise customers.n
- Investigate incidents using application logs, SQL queries, and monitoring tools.n
- Perform Root Cause Analysis (RCA) and drive issue resolution.n
- Support REST APIs, webhooks, integrations, and authentication workflows.n
- Collaborate with Engineering, Product, and DevOps teams to resolve customer-reported issues.n
- Manage customer onboarding, technical implementations, and ongoing production support.n




- Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.n
- Ensure timely resolution of support tickets while adhering to SLAs.n

n

nRequirements:
n
- n
- 1-3 years of experience in Technical Support, Product Support, Customer Success Engineering, or Application Support.n
- Solid understanding of SQL and REST APIs.n
- Experience with Postman, webhooks, and API troubleshooting.n
- Experience with scripting using Python or JavaScript.n
- Exposure to cloud platforms such as AWS, GCP, or Azure.n
- Familiarity with Linux, application logs, and production incident management.n
- Knowledge of monitoring tools such as CloudWatch, Datadog, Grafana, or similar.n
- Basic understanding of Docker and Kubernetes is a plus.n
- Excellent analytical, problem-solving, and communication skills.n

n

nGood to Have:
n
- n
- Experience supporting SaaS o

📌 Customer Success Engineer (Gurugram)
🏢 Recro
📍 Gurugram