Job Description

Dear Candidate,

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Please find the below Job Description.

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Role: Technical Support(International Voice Process)

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Location: Ambit IT Park, Ambattur, Chennai

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Shift Details - Night Shift (primarily US shift timings)

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Salary Details - 3.5 to 4.5 LPA (based on experience and performance during interview)

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Primary Responsibilities Include:

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- Respond promptly, courteously, and knowledgeably to technical support inquiries
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- Provide top-tier support to all customers with a goal of first call resolution
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- Educate customers on system installation/use, and assist in troubleshooting
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- Utilize prior customer support experience to enable customer success and happiness
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- Use problem-solving skills to solve customer issues and address concerns
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- Outbound calls to current customers to address issues, when needed
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Skillset

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- 1+year experience in Technical Support or Customer Support Environment
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- Proven success in a phone-based customer service or call center position
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- Ability to understand and determine root causes to customer issues
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- Comfortable with technology and ability to provide technical assistance for consumer electronics
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- Strong work ethic and the drive to contribute to company goals
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- Explicit and effective phone communication skills to ensure all customer issues are resolved
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- Ability to work independently and in a team setting
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- Ability to prioritize in a fast-paced environment and excellent time management skills
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- Positive, can-do attitude and eager for continuous improvement
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- Strong commitment to customer happiness and satisfaction
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📌 Technical Support Representative (Tiruchirappalli)
🏢 Movate
📍 Tiruchirappalli