The Corporate Information Technology Team delivers unified communication and desktop technologies to the global SEI workforce utilizing infrastructure design, systems engineering, support and project management.
What you’ll do:
Production workload management using mainframe and cross-platform scheduling and performance management tools
Consistently meet daily and end-of-month client service delivery goals and expectations for product uptimes, transmission deadlines, and statement deadlines
Maximize batch throughput for end-of-month processing periods for intra-day, nightwork and statement processing
Respond to automated event problem tickets and log, when required, production exceptions
Respond to alert messages concerning deadlines and exceptions
Follow process and procedures to manage exceptions
Log and communicate production and workload exceptions, special events, and other relevant information to day shift personnel
Monitor DASD storage thresholds for SYSDA, DISK80, SRD and DRS storage pools and take remedial actions
Participate in daily production status meetings




Incident and problem management
Monitor scheduling system exception events for detection and follow-up
Monitor production automation exception events for detection and follow-up to include e-mail notifications
Diagnose and prioritize incidents to include abends and Connect:Direct node and process failures
Perform impact assessment
Provide and/or implement resolution and recovery procedures for production exceptions and abends
Ensure data integrity as part of corrective-action
Triage, escalate and track issues, as necessary
Generate and distribute summary reports
Interpret and communicate negative trends
Participate in virtual teams for root cause analysis
Make recommendations and execute on process improvements
Change management
Support for coordination and execution of enterprise change control activities within the production setting
Support for project activities for Project Management Office i

📌 Production Support Technician (Hyderabad)
🏢 Sei
📍 Hyderabad