At IBS Software, we pride ourselves on being a lead product-based company that
specializes in Aviation Passenger Solutions (APS) as one of the Line of Business
(LoB). Our proprietary software, iFlyRes & iRetail, plays a crucial role in
managing the APS process, and as a Product Support Executive, you will be an
integral part of our team, providing support to our international customers.
In this role, you will be responsible for the smooth operation of our APS
products. You should also have superb communication and interpersonal skills, as
you will be interacting with various stakeholders across the organization & with
customers. Your expertise and dedication will play a vital role in ensuring the
satisfaction of our valued customers.
One of the key aspects of this role will be your ability to quickly learn how
our software works, gaining a deep understanding of its structure and
technology. This in-depth knowledge will enable you to provide effective support
and contribute to the continuous improvement of our products.
We are looking for someone who possesses excellent problem-solving skills,
robust attention to detail, and the ability to work well under pressure.
Work Location: Trivandrum
Timings: 24*7 Rotational Shift
Joining: Immediate to 60 Days.
Academic Qualifications And Certifications
* Bachelor of Science Degree in Computer Science/Computer Engineering or
equivalent required
* ITIL certification (foundation or above) is preferred.
* AWS course is preferred.
Position Responsibilities
* Address Passenger Service Solutions issues raised by Customer/Call Center
agent, Escalations agents, Internal Resources, partners, and customer account
managers.
* Ensure production issues are addressed within agreed service levels.
* Work with the Dev Ops to investigate and resolve customer billing issues.
* Interface with SME to ensure issues are resolved promptly.
* Develop technical support training material and KB articles.
* Produce appropriate report