Technology Services | Production Services
Technical Production Support II
Oaks, PA
The Corporate Information Technology Team delivers unified communication and desktop technologies to the global SEI workforce utilizing infrastructure design, systems engineering, support and project management.
What you’ll do:
< >Production workload management using mainframe and cross-platform scheduling and performance management toolsConsistently meet daily and end-of-month client service delivery goals and expectations for product uptimes, transmission deadlines, and statement deadlinesMaximize batch throughput for end-of-month processing periods for intra-day, nightwork and statement processingRespond to automated event problem tickets and log, when required, production exceptionsRespond to alert messages concerning deadlines and exceptionsFollow process and procedures to manage exceptionsLog and communicate production and workload exceptions, special events, and other relevant information to day shift personnelMonitor DASD storage thresholds for SYSDA, DISK80,



SRD and DRS storage pools and take remedial actions Participate in daily production status meetings
< >Incident and problem management Monitor scheduling system exception events for detection and follow-upMonitor production automation exception events for detection and follow-up to include e-mail notificationsDiagnose and prioritize incidents to include abends and Connect:Direct node and process failuresPerform impact assessmentProvide and/or implement resolution and recovery procedures for production exceptions and abendsEnsure data integrity as part of corrective-actionTriage, escalate and track issues, as necessaryGenerate and distribute summary reportsInterpret and communicate negative trendsParticipate in virtual teams for root cause analysisMake recommendations and execute on process improvements
< >Change managementSupport for coordination and execution of enterprise change control activities within the production

📌 Production Support Engineer (Hyderabad)
🏢 Sei
📍 Hyderabad