About AEONA
Aeona, a specialized vertical of Divine Cosmetic Surgery, focuses on advanced aesthetic and cosmetic treatments for modern patients. Based in Gurgaon, the center offers procedures including hair restoration, body contouring, facial aesthetics, and cosmetic surgeries, with a strong focus on patient safety, comfort, and natural-looking results. We are looking for a compassionate and confident Patient Counsellor who can understand patient concerns, communicate treatment information clearly, and help patients navigate their aesthetic treatment journey.

Role Overview
The Patient Counsellor will serve as an important point of contact between patients and the clinical team. The role involves understanding patient needs, explaining procedures and treatment pathways in a clear and responsible manner, coordinating consultations, and ensuring a smooth patient experience from enquiry through follow-up.
The ideal candidate should combine healthcare knowledge, robust communication skills, empathy, and patient-handling abilities.
Key Responsibilities
Patient Counselling & Communication




Understand patients’ concerns, expectations, and treatment goals.
Communicate procedure-related information in a simple, clear, and empathetic manner.
Help patients understand the consultation and treatment process.
Address general patient questions and ensure appropriate clinical questions are escalated to the doctor.
Build trust and maintain a professional relationship with patients.
Patient Coordination
Coordinate consultations, appointments, follow-ups, and treatment-related visits.
Maintain regular communication with patients throughout their treatment journey.
Coordinate with doctors, nurses, medical coordinators, and other internal teams.
Ensure patients receive relevant pre- and post-consultation information as advised by the clinical team.
Patient Experience
Provide a welcoming and professional experience to patients visiting AEONA.
Follow up with prospective and existing patie

📌 Medical Coordinator (India)
🏢 Divine Cosmetic Surgery
📍 India