Job Purpose:
Lead the TLC Membership and Subscription business in a region ensuring targeted performance, customer and client satisfaction from existing business and driving recent growth in that region.
Role Details:
Role: Regional Head
Function: Business Operations

Key Responsibilities:
• Key Program KPIs including (a) Membership enrolments, (b) Member usage © Member engagement and and life cycle management and finally driving up retention rates.
• Client Satisfaction – maintaining constant connect with Clients in the region
• Member Satisfaction
• New Business Sign Ups and Launch
• Regional P&L;
• Lead multi location, multi hotel teams in the region including Hotel based Managers and Sales Associates and also Contact Centre teams in the region
• Collaborate with the Corporate teams across tech,



digital, marketing, finance, HR to strengthen the region
•Present the Organizations narrative and future vision to clients

Education, Experience & Competencies:
Education
Required: Bachelor's degree – BBA/ B.Tech/ B.Com
Recommended: Master’s Degree – MBA (Sales & Marketing) preferred
Experience
Extensive experience of working in a leading hotel company preferably with a regional role or head of an Operating P&L; of a hotel with a minimum of 200 rooms.
Technical
Ability to work with technology and tech teams to leverage for business.

Location - Delhi NCR and Bangalore

📌 Regional Head (India)
🏢 TLC DigiTech
📍 India